Shipping & Refund Policy – Aysh Art
At Aysh Art, we take the utmost care in packaging and delivering our original textured artworks to ensure they arrive safely at your doorstep.
1. Processing & Delivery Time
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Ready-Made Artworks: In-stock and ready-made paintings are dispatched promptly and delivered within 2 to 4 business days across Kuwait.
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Custom & Made-to-Order Artworks: Personalized or custom-commissioned artworks are specially handcrafted based on your preferences. Due to the intricate creation, layering, and drying process, custom orders require 7 to 14 business days for preparation before they are shipped.
2. Returns & Exchange Policy
Due to the delicate, handcrafted, and unique nature of fine artwork, all sales are final. We do not accept returns, exchanges, or cancellations once an order is placed and confirmed, unless the item arrives damaged.
3. Damaged or Defective Items
We inspect every artwork thoroughly before dispatch. However, if your artwork is damaged during transit:
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Report Window: Please notify us within 24 hours of receiving your package.
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Proof Required: Email us at info@aysh.art or WhatsApp us at +965 9600 6898 with your Order Number, along with clear photos and video proof showing the damaged packaging and the canvas.
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Resolution: Once verified, we will arrange for a repair, a replacement artwork, or store credit/refund depending on the damage level.
4. Custom & Commissioned Orders
Custom artworks cannot be canceled, refunded, or exchanged once the painting process has started.
5. Contact Us
For any questions regarding order status, custom requests, or shipping policies:
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Email: info@aysh.art
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Phone / WhatsApp: +965 9600 6898
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Website: https://aysh.art